Privacy policy

1. Privacy, security and transparency

The privacy of the users of our website is very important to us. Órigo Energia values your privacy and commits to protect it the most transparent and the safest way possible.

The agreement with our cookie policy when you first access our website allows us to use them every time you access it again.


2. Personal Data Collection

The following personal information can be collected, stored and used:

  • Information on your computer including your IP address, geographic location, type and version of browser and operational system;
  • Information about your visit and usage of this website, including source, duration of visit, page visualization and path used to navigate on our website;
  • Information you type on our website - for example, your name, your business name, CPF, CNPJ, telephone number, state, address, city and financial information in regards to your electricity monthly expenses;
  • Information such as your name and e-mail address, which you provide to set up your subscription to our e-mails and/or newsletters;
  • Information you type during the usage of functions and services of our website;
  • Information generated when using our website, including when, how often and under what circumstances you use it;
  • Information obtained when you contact us, whether via e-mail or through our website, including content and metadata of the communication;
  • Any other personal information you may send us.
  • Before sharing other people’s information, you must obtain consent from that person to divulge and process their personal information according to this privacy policy.
  • The user is aware that he/she provides information in a conscious and voluntary way.
  • When the user provides his personal information, they will be kept confidential and will be used only for the purpose that motivated the supply, collection and storage of these.


3. Usage of personal data

The personal information sent to us via our website will be used for the purposes specified in this policy or in relevant pages of our website. We can use your personal information to:

  • Manage our website and our business;
  • Personalize our website to you;
  • Enable the use of the functions and services available on our website;
  • Provide services purchased in our website;
  • Send non-marketing commercial communications;
  • Send notifications via e-mail requested specifically by you;
  • Send our newsletter, if you have requested it (you can unsubscribe at any time if you no longer wish to receive our newsletter);
  • Send marketing communications related to our business or carefully selected third party business we believe will be of interest to you, via mail or, wherever you specifically agreed to do so, by e-mail or similar technology (you can inform us at any time if you no longer wish to receive marketing communications);
  • Provide third parties with statistical information about our users;
  • Handle questions and complaints made by you or about you in relation to the our website;
  • Keep our website safe and avoid fraud;
  • Verify the compliance to the terms and conditions governing the use of our website;
  • If you send personal information to be published in our website, we will do so accordingly to the license provided by you.

Your privacy settings can be used to limit the publication of your information on our website and adjusted through the privacy controls on the website.

Without your expressed consent, we will not provide your personal information to third parties for direct marketing purposes, to be used by them or others.


4. Disclosure of personal information

We may disclose your personal information to any of ours employees, executives, insurance companies, consultants, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group (this means our subsidiaries, our holding companies and all their subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • When necessary due to legal obligation, competent authority determination, or judicial decision;
  • In regards to any ongoing or potential lawsuit;
  • To establish, exercise or defend our legal rights (including providing information to third parties in order to prevent fraud and reduce credit risk);
  • To the buyer (or potential buyer) of any business or asset that we are selling (or contemplating selling);
  • To any person we reasonably believe can ask the court or a competent authority to disclose that personal information, when, in our reasonable opinion, it is likely that such court or authority will order the disclosure of that personal information.
  • With companies related to Órigo Energia; and
  • For administrative purposes, such as: research, planning, service development, security and risk management.

Except as established in this policy, we will not provide your personal information to third parties.


6. Retention of personal information

This section defines our policy and procedures for the retention of data, designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

The personal information we collect for any purpose ou purposes should not be kept any longer than necessary for that purpose or purposes.

We retain documents (including electronic documents) that contain personal information:

  • As we are obliged by law;
  • If we believe that those documents would be relevant to any ongoing or potential lawsuit;
  • To establish, exercise or defend our legal rights (including providing information to third parties in order to prevent fraud and reduce credit risk).


7. Security of your personal information

We will take technical and organizational appropriate measures to avoid the loss, misuse or alteration of your personal information.

We will store all information provided in our secure servers (protected by password and firewall).

You recognize that the transmission of information via internet is inherently unsafe and that we cannot guarantee the security of data sent via internet.

You are responsible for keeping the password used to access our website confidential (except when you log in to your account).

Although Órigo Energia uses security measures and monitors its system to check for vulnerabilities and attacks to protect your personal data against unauthorized disclosure, misuse or alteration, the user acknowledges and agrees that there is no guarantee that the information will not be accessible, disclosed, altered or destroyed due to violation of any of the physical, technical or administrative protections.


8. Alterations

We can update this policy periodically, through the publication of a new policy version on our website. You must verify this page occasionally to ensure you understand any alterations on this policy. We can notify you of any alterations on this policy via e-mail or through the private message system on our website.


9. Your rights

You can instruct us at any give time to not process your personal information for marketing or advertising purposes.

n practice, you will generally express agreement in advance with the use of your personal information for marketing and advertising purposes, or we offer the opportunity to not allow the use of your personal information for marketing and advertising purposes.


10. Third Party Websites

Our website may include links to and details about third party websites. We do not have control over and are not responsible for the privacy policies and practices of third parties.


11. Information Update

Inform us if the personal information we have need to be corrected or update.


12. Cookies

Our website uses cookies. Cookie is an arquive that contains an identifier (a sequence of numbers and letters) that is sent by a web server to a browser and stored by that browser. The identifier is then sent back to the server every time that the browser requests a page to the server. Cookies can be “persistent cookies” or “session cookies”: a persist cookie will be stored in your browser and will stay valid until a pre-established expiring date, unless excluded by the user before said date; a session cookie, on the other hand, will expire at the end of the user’s session, when the browser is closed. Cookies do not normally contain any information that personally identifies the user, but your personal information we store may be linked to information stored and obtained and store from cookies. In our website, we use persistent and session cookies.


The names of the cookies we use in our website and the purposes to which they are used are described above:

We use Google Analytics and Google Ads in our website to recognize the computer when a user access the website/ track users when they navigate our website/ improve the usability of the website/ analyze the use of the website/ manage the website/ avoid frauds and improve the website’s security/ personalize the website to each user/ target ads that may be of a particular interest to specific users.;


Most browsers allow you to refuse to accept cookies - for example:

  • On Internet Explorer (version 10), you can block cookies using the available settings for cookie manipulation by clicking on “Tools”, “Internet Options” ,“Privacy” and “Advanced”;
  • On Firefox (version 24), you can block all cookies clicking on “Tools”, “Options”, “Privacy”, selecting “Use personalized settings for history” on the suspended menu and unselecting “Accept website cookies”; and
  • On Chrome (version 80), you can block all cookies by accessing the menu under “Settings”, “Advanced” and “Website Settings”, and then selecting “Block third-party cookies” in the “Cookies and Website Data” section.

Blocking all cookies will cause a negative impact in the usability of many websites. If you block all cookies, you will not be bale to use all resources in our website.


You can exclude all cookies already stored in your computer - for example:

  • On Internet Explorer (version 10), you can exclude all cookie files manually ( check here for instructions on how to do this:;
  • On Firefox (version 24) you can exclude cookies clicking on “Tools”, “Options”, “Privacy”, selecting “Use personalized configurations for my history”, clicking “Show Cookies” and then “Remove all cookies; and
  • On Chrome (version 80) you can exclude all cookies accessing the meu under “Settings”, “Advanced”, “Clean navigation data”, and then selecting “Cookies and other website Data” before clicking on “Clean Data”.


We use cookies to personalize content and advertisements, analyze website traffic and provide a safer experience to our users. See our Privacy policy for more information.